Last updated: September 24, 2026
If an UpFluent plugin is not right for you, ask us within 30 days of your purchase and we will refund it in full. No questions, no hoops.
How to request a refund
Send us a note through the support form with the email address you used at checkout. We will process the refund and confirm by email, usually within one business day. Your bank or card issuer may take a few more days to show it.
Refunds are issued by Freemius, our reseller and merchant of record, back to the original payment method. You can also request one from your account portal.
What happens to your license
A refunded license is deactivated, so the plugin stops receiving updates and support. You agree to remove it from your sites.
Renewals
Cancel any time from your account portal and you will not be billed again. If an automatic renewal catches you by surprise, tell us within 30 days of the charge and we will refund it.
Before you ask for a refund
If something is broken or missing, give us a chance to fix it first. Most refund requests we see are a setup question with a five-minute answer, and we would rather solve it than lose you.